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Question: What are my
payment options
Answer: There are two primary
methods of payment for goods ordered:-
1. Online Payment
Card payments can be made
using any of the following methods:-
- Visa
- Delta
- Switch
- Solo
- Mastercard
Please
note that we do not accept Visa Electron cards. If you are
ordering outside of the UK, please be aware that your credit card
company may charge a currency conversion fee.
Payments
placed online will be placed on Barclaycard Merchant Services Secure
Server. On this form, all credit / debit card details are transmitted
using SSL, the universally recognized security system for transmitting
encrypted information over the Internet. Submitted details are
processed directly by Barclaycard Merchant Services. Details are
encrypted with 1024-bit PGP and transmitted to Barclaycard Merchant
Services. FreeFoneFun never actually see your credit / debit
card details.
2. Payment after placing
order online
If you do not wish to
pay online, please complete the online order form and further
instructions will be presented. The following methods of payment are
accepted:-
- Cheque/Postal Order
- Goods will be dispatched once the cheque has cleared. This may
take up to 5 working days.
- Direct Bank Deposit
- Goods will be dispatched once the funds are cleared in the
FreeFoneFun account. This can be arranged at any branch of
Barclays Bank.
- Bank Transfer - Most
UK banks will carry out bank transfers for no charge and this can
usually be arranged over the telephone. Goods will be dispatched
once the funds are cleared in the FreeFoneFun account.
- Telephone - Place
your order by phone. 0114 2497 519 Lines open 10am - 10pm GMT
- Fax - Print out our
Fax
order form and Fax us your order.
Please complete the
online order form for more information on how to pay by the above
means.
Please ensure that the
correct funds arrive in the FreeFoneFun account, after any charges
that are due for delivery & foreign transfers etc.
Question: How are my
goods delivered?
Answer: Goods will be dispatched
on receipt of cleared payment.
Delivery charges are
quoted when placing an order. Our standard rates are:
UK - £2.50 per order
Worldwide- £4.50 per order
Standard UK delivery is
arranged through Royal Mail First Class Recorded Delivery. A signature
will be required on receipt of goods. If a delivery is unsuccessful,
then a card is left to arrange collection or redelivery. Delivery can be
as fast as the next working day, but please allow 5 working days.
Worldwide
delivery is arranged through UK Royal Mail First Class International
Recorded Delivery. A signature will be required on receipt of goods.
Delivery times can vary , from 2-10 working days.
FreeFoneFun is not
responsible for any currency conversion charges imposed as a result of
ordering from outside the UK.
Question: I keep
trying to order online, but the cart always appears empty!
Answer:
To shop online successfully, your browser
must accept cookies.
A "cookie" is a small piece of
information which a web server (via a CGI script) can store with a
browser and later retrieve from that browser. The Fone Fun Shop website
employs a "shopping cart" that requires cookies, so your browser must be
cookie-enabled for our "shopping cart" system to function properly. The
cookie file allows your browser to remember specific information across
a number of pages. In other words, when you browse through our online
store and add items to your "shopping cart," the list of items you've
added to your "cart" is kept in your browser's cookie file so you can
pay for all the items at once when you're finished shopping.
We do not use our cookies to store any other information about you.
Our cookies are simply tiny, inert pieces of data which allow our
"shopping cart" to keep track of the item(s) you intend to purchase.
Despite the popular myth, cookies are NOT capable of reading and
retrieving sensitive, personal information about you from your computer
files. The Fone Fun Shop website does not search for cookies left by
other sites nor are our cookies accessible by any other website.
Question: How do I enable cookies?
Answer: Follow the
instructions below.
NetScape
You can enable cookies in later versions of Netscape by clicking on the
Edit Menu, selecting "Preferences". Once the Preferences window appears,
click on the item on the left hand side with the name "Advanced". You
should see, on your right, a section labelled cookies. Select "Accept
All Cookies". If you would like to know when cookies are being sent to
you, you can also check the box requesting that you be notified before
accepting a cookie.
Microsoft Internet Explorer
You can enable cookies in later versions of Internet Explorer by
clicking on the "Tools" menu. Then click on the Internet Options menu
item. Select the Security Tab. Click the Internet Icon at the top. It
looks like a blue and green world. Click the Custom Level button, and
scroll until you find the section labelled cookies. At a minimum, you
must enable Per Session Cookies.
Windows XP
If you have the new internet explorer for windows XP, you'll find your
cookies settings in the "Tools" menu... scroll down and select "Internet
options"... then click the Privacy tab and then click the "Advanced
settings". Make sure that you click "First Party" and "Third
Party" buttons to "Accept".
Opera
You can enable cookies in Opera by selecting the File->Preferences menu
item. A window will open. Select the Privacy option, and enable cookies
in the Privacy tab.
If you need further
assistance you can contact us here we'll be
glad to help |
